MenScience FAQ
My firewall is blocking the MenScience website, what can I do?
It is difficult to tell why your firewall may be blocking www.menscience.com . We recommend turning off your firewall, or using a different computer when accessing the more...
Do you ship to European countries?
Thank you for your inquiry. We offer international shipping to European countries through our Amazon UK storefront. Besides the UK, we also ship to the following countries:
Germany
France
Spain
Italy
Belgium
Luxembourg
Netherlands
Ireland
Portugal
If you are located in one of these countries, simply order our products from our more...
Customer has requested or received samples before
Dear [CUSTOMER NAME],
Thank you for contacting us regarding MenScience samples. Our records indicate that we sent you samples on [DATE FOR ORIGINAL SAMPLES REQUEST]. MenScience policy only allows for one set of samples sent per customer / per household.
If you have any questions please do not hesitate to contact more...
Do Your Products contain any parabens?
Yes, a few of the products do contain parabens. The following is a list of MenScience products that do not contain parabens:
Eye Rescue Formula
Advanced Face Tonic
Advanced Shave Formula
Advanced Lip Protection
Anti Aging Formula
Advanced Deodorant
Acne Spot Repair
Acne Therapy Lotion
Advanced Acne Pads
Microfine Face Scrub
The other products more...
May I use MenScience Facial Products on other parts of my body besides the face?
Dear (Customer),
Thank you for your inquiry. As per the MenScience (Product Name), the product is designed for the facial region, but you should see results if used in the (region of body specified) area. However, since these are not the intended areas for the product to be used, we recommend consulting with your physician prior to application to get more...
I tracked my package and it says it has been delivered even though I never received it. What do I do?
Please check with family members and neighbors to make sure nobody received your package. If you are still unable to locate it, please let us know and we will send you a replacement package and also file a claim with UPS for the original more...
Can I use an International (non-USA) Credit Card?
Thank you for your inquiry. Some customers with non-US billing addresses have been able to complete orders via the MenScience website. In the customer billing information section select "AA" as the state and "United States" as the country. Enter all other billing information as it appears on your credit card including address, city, zip code etc. Then enter more...
Can African-American men use your products?
MenScience products are formulated for all skin types and tones. The only exception would be the Facial Tone Enhancer, which works best on pale, not suntanned or darker skin. Despite this, it has ingredients that will smooth, soften and moisturize, thereby suitable for all skin more...
Why is the Muscle Builder so clumpy? Is this normal?
Some of the product in this batch may have acquired a clumpy texture. In an effort to provide you with excellent service and products, this item is currently out of stock while we address this issue. If you have placed an order for the Muscle Builder, we apologize for the inconvenience and have issued you a refund for the product.
We are making every more...
Billing , Defective/Broken , MenScience FAQ , Product , Returns
I have a skin disorder called keratosis pilaris. Can you recommend any products to treat this condition?
The Advanced Body Scrub contains physical exfoliants, which should help with ingrown hairs developed from your skin condition. Additionally, we recommend the Advanced Shave Formula and Post-Shave Repair for further treatment of ingrown hairs and razor bumps. However, since everybody’s skin is different, we cannot say with certainty how your skin will more...
MenScience FAQ , Product , Product Recommendation , Skin Conditions
Will your products work if I have thick facial hair?
Men with facial hair can definitely use our products. It works the same with or without facial hair. The only difference is that applying the product and rinsing it off will require a bit more time and more...
I want to purchase MenScience products from Amazon UK. What is their return policy / customer satisfaction guarantee?
When you purchase any MenScience product on Amazon UK that is sold by MenScience Androceuticals and is fulfilled by Amazon UK (note that this information does not apply to MenScience products sold by other sellers*), you are first backed by the Amazon UK Returns and Refunds policy. Additionally, in the event that you received a defective, damaged or more...
My skin turns red after I’ve used the Acne Spot Repair / Acne Therapy Lotion. Is this normal?
The Acne Spot Repair contains a high concentration of benzoyl peroxide (10%), which is the active ingredient that dries and clears blemishes. Since this is a highly effective ingredient at this concentration, it might slightly dry the skin around the blemish causing it to turn red and flake. This is a perfectly normal and common. On the other hand, more...
I have naturally pale skin, but my dermatologist said not to go out in the sun too much. What can I do?
We recommend the use of our Microfine Face Scrub and the Facial Tone Enhancer. The Microfine Face Scrub is an excellent exfoliator that buffs away dead skin cells and dull buildup, revealing new cells for an even tone, and regular use smoothes and revitalizes your complexion, diminishing fine lines and rough areas. And, unlike what you imagine, more...
I’ve read the triclosan is unsafe for humans. Do you plan on changing the formula for the Advanced Deodorant?
While triclosan is under review by the FDA, no studies have conclusively shown that it is hazardous to humans. From the FDA page: “FDA does not have sufficient safety evidence to recommend changing consumer use of products that contain triclosan at this time.” All MenScience products are researched and tested for several years before being released to more...
Does the TiO2 Sunblock SPF 30 protect against UVA rays?
The TiO2 Sunblock SPF 30 contains Oxybenzone as one of its active ingredients, which offers enhanced UVA protection. Also, Titanium Dioxide, which is known as TiO2, deflects UV rays from the skin's surface and complements other sunscreen ingredients for maximum sun blockage. Visit MenScience Magazine for more information on how to protect your skin from more...
Is the glycerin that you use derived from animal sources?
Glycerin is a clear, thick liquid derived from the Palm Tree Kernel. Most MenScience products are free of animal or animal-derived ingredients. Aside from the lanolin wax in the Hair Styling Pomade, and the beeswax in the Advanced Lip Protection, all other ingredients are plant or vegetable more...
Are all reviews submitted to MenScience unedited and do all reviews get posted on the website?
MenScience posts unedited reviews, but we reserve the right to remove reviews that do not comply with the policy and guidelines. We encourage our customers to share their experiences and opinions of our men's skincare products in an effort to get others information they may need prior to purchasing a product. We provide the following guidelines to make more...
Should I wash the Buff Body Gloves?
You should wash the Buff Body Gloves like you would a regular wash cloth or hand towel. The gloves are safe to throw in the washer and/or dryer. Check out MenScience Magazine to find out more about how to use men's bath more...
I always have issues with the tubes for the face lotion and face scrub. Have you changed the packaging?
We have indeed changed the packaging for both our men's face lotion and men's face scrub. Both products now come in higher quality tubes, with a more secure and improved seal. There should no longer be any issues with broken more...
