Shipping
Do you ship to European countries?
Thank you for your inquiry. We offer international shipping to European countries through our Amazon UK storefront. Besides the UK, we also ship to the following countries:
Germany
France
Spain
Italy
Belgium
Luxembourg
Netherlands
Ireland
Portugal
If you are located in one of these countries, simply order our products from our more...
I tracked my package and it says it has been delivered even though I never received it. What do I do?
Please check with family members and neighbors to make sure nobody received your package. If you are still unable to locate it, please let us know and we will send you a replacement package and also file a claim with UPS for the original more...
I tracked my package and UPS.com states it’s going back to MenScience. Why?
Your order #[INSERT ORDER # HERE] was returned to MenScience because UPS attempted to deliver the package 3 times and were unable to do so. Should I re-send the package to an alternate address, such as a work address? Please more...
Do you ship to Australia?
Unfortunately, we do not ship directly to Australia. However, we do have an excellent distributor in your country called Male Specific. You may contact them at info@malespecific.com, and they will be able to provide you with a list of retailers in Australia that carry the MenScience more...
Do you ship directly to Canada?
While we do not ship directly to Canada, we have an excellent retailer in your country called Masc Skincare. You can view their website by clicking here. They will be able to ship anywhere in more...
Company Practices , MenScience FAQ , Retail Location , Shipping
What carrier do you use to ship your orders? Do you use UPS, FedEx, or the US Postal Service?
Thank you for your inquiry. We use UPS for all shipments in the contiguous United States, except for P.O. Boxes. Orders from Alaska, Hawaii, U.S. territories, P.O. Boxes, and military address are shipped via United States Postal more...
How much will the shipping cost be for my order(s)?
MenScience is a high volume shipper and we get very competitive shipping rates with a number of carriers. We in turn pass those discounts on to our wholesale partners. Shipping rates are based on a variety of factors like weight, carton dimensions and volume. When you place an order with us, we find the best carrier with the best shipping rate for your more...
My package has yet to be delivered and I have checked with family members and neighbors. Now what?
Thank you for checking with your neighbors and family members. We have shipped out your replacement package, and the tracking number for that package is [ENTER TRACKING NUMBER]. In order to make sure the package gets delivered to you, We have shipped it with a signature requirement. Please note that as part of their investigation, UPS will be contacting more...
There was an error in my shipment / I received my order today, and I got the wrong item / An item is missing from my order
We apologize for the inconvenience this error in shipping may have caused you.
At MenScience, we are committed to providing the highest quality service available and meeting our customers’ needs beyond their highest expectations. Please be assured that your package has been shipped out today via UPS. The tracking number for the package is # more...
The product I received leaked while in shipment. Please advise.
We apologize for the leaking bottle of [PRODUCT NAME] and we will happily replace it with a complimentary bottle. At MenScience, we are committed to providing the highest quality service available and meeting our customers’ needs beyond their highest expectations. We will ship your replacement bottle today via UPS. The tracking id is [ENTER TRACKING ID]. more...
Defective/Broken , MenScience FAQ , Misships , Product , Shipping
Do you ship to addresses outside the United States?
Unfortunately, we do not ship to addresses outside the United States. If you are located in Europe, Amazon UK carries our full line of products. Otherwise, click here to view a list of our international retailers. Many of the retailers listed offer international shipping and would be able to ship your requested order directly to you. Don't forget to visit more...
Do you take checks or money orders?
You can send us a money order in the total amount of your purchase, plus $5.00 shipping if your order is under $40.00. If your total purchase amount is over $40.00, shipping is free for standard Ground service. Include $25 for two-day shipping (no PO Boxes or weekend delivery) or $45 for overnight shipping (no PO Boxes or weekend delivery). If the products more...
Do you ship to military addresses?
We do ship to all military addresses. Orders are shipped out via the United States Postal Service. All are sent via Priority Mail unless otherwise more...
Ordering to APO / FPO Addresses
We process all orders received before 4pm on the same day they’re received (excluding holidays and weekends). Transit time varies by geography. We ship to all 50 US States, Puerto Rico and APO/FPO addresses. Currently we can only ship within the United States (including APO/FPO military addresses that might be located outside of the continental US). more...
